Replacement Policy

We offer REPLACEMENT of the product, not money refunds. If your product arrives damaged in transit, defective, or materially different from what you ordered, we replace it with the same product after verification.

Please inspect your order at the time of delivery. We strongly recommend recording an unboxing video — it makes claim verification instant.

A replacement request must be raised within 2 DAYS (48 hours) of delivery. Requests received after this window cannot be accepted.

Raise a request by calling +91 84088 22202 with your order number, clear photos of the issue, and your unboxing video if available.

1. You raise the request within 2 days with photos/video of the issue. 2. Our team reviews the evidence and approves the claim. 3. The item is picked up and CHECKED at our facility (heavy furniture is inspected at pickup). 4. Once checking confirms the issue, your replacement is dispatched.

Items must be unused, in original packaging, with all parts and accessories. The replacement ships only after the returned item passes checking.

Damage from misuse, wrong installation, or modification. Items without original packaging. Issues reported after the 2-day window. Normal wear and tear.

If a returned item fails the check (for example, damage caused after delivery), it is shipped back to you and no replacement is issued.